How to Get Support
We take Support Seriously.
At KnowledgePresenter®, we take product support seriously. We intend to make sure that your e-learning development is a pain-free and enjoyable experience.
Accordingly, quite apart from our Support and Upgrades product, there are several ways that you can contact us for support.
KnowledgePresenter® Support Forum.
Our most popular support is achieved via our support forum. This forum allows you to leave questions, get answers, search other users questions and answers, and even communicate directly with other users. Launch the Support Forum.
KnowledgePresenter® University.
For all sorts of information, e-learning, training, help, exercises, tutorials, and white papers, you have to visit KnowledgePresenter University. We guarantee there is no better way to learn about any product anywhere then there is at KnowledgePresenter® University.
Launch KnowledgePresenter® University (X edition)
Launch KnowledgePresenter® University (X edition, for KP Learner Manager Enterprise X Edition users)
Launch KnowledgePresenter® University (v2006 edition)
Launch KnowledgePresenter® University (v2005 edition)
Launch KnowledgePresenter® University (v2004 edition)
KnowledgePresenter® Email Support.
If you cannot get onto our support forum for whatever reason, you can contact our support staff using the support address support@knowledgepresenter.com (Australia), support@geometrix.bc.ca (North America) or salesuk@knowledgepresenter.net (UK and Europe).
KnowledgePresenter® Phone Support.
You can also leave a message at our two support phone lines - either in the United States, or in Australia. Use the following numbers:
North America Support: 250 361 9497
Australia Support: (02) 8011 3679
UK and Europe Support: +44 24 7652 5550
Additional North America Number: 408 824 9366
Additional UK Number: +44 161 408 1427
Please ensure, if leaving a phone message, that you provide us with your name, email address, company name, and a brief outline of your question to ensure a prompt reply.
KnowledgePresenter® Fax Support.
You can also send us a fax if you need to, again, either at our United States, or Australian fax numbers:
North America Support Fax: 250 361 9362
Australia Support Fax: (02) 9475 0124
UK and Europe Support Fax: +44 (0)870 421 1542